The luggage carousel at the airport in Athens, Greece was empty on Wednesday afternoon, and my large black Travelpro suitcase had not arrived. The airlines have lost my luggage three times before in the last 20 years. We spent our first night in Paris using the toothbrushes and T-shirts provided by KLM because the one checked bag got left behind in Amsterdam. The wayward bag arrived too late that evening for us to retrieve our alarm clock, resulting in our missing our first group tour the next morning. We spent our first night on the Big Island of Hawaii in the underwear we traveled in because our checked bag was still on Oahu. And once, from some point on the east coast, we went to Seattle and our luggage went to Baltimore.
So this empty luggage carriage carousel in Athens was not new. I took my concern to the Missing Suitcases Desk (hereafter referred to as the MSD). The man at the desk said, "Are you sure it's not on the carousel?" I said yes but he sent a Suitcase Desk person to make sure. "No, it's not there." The Desk Man took my claim ticket and filled out a report. "We don't know where your bag is right now because this computer is not hooked up to a network. But in two hours we will know where it is. You should have your suitcase by tomorrow evening." Then he said, "I see you are at the Oinofyta refugee camp. We cannot deliver your bag there. We will deliver it to the Schimatari bus station and you can retrieve it there." Now we need your phone number so we can call you. I gave him the Greek number of Lisa, the manager of the camp.
The next day, Thursday, there was no call on Lisa's phone from the MSD. Lisa was anxious about that, because within the suitcase were the eight bags of MacCafe coffee she'd asked me to buy, and she only had three tablespoons left in the bottom of her last bag. The suitcase also contained three double bags of beef jerky, a box of Payday bars, 12 plastic clipboards, a box of black sharpies. a box of dry erase markers in assorted colors, four packs of lined three-by-five index cards, a dozen crochet hooks in various sizes, three felt hand puppets, three European electrical adapters, my bathrobe, and ten plastic hangers.
Friday morning Lisa said, "The Missing Suitcase Desk called. You can pick up your suitcase at the Schimatari bus station. It will be there at 9:30."
Friday turned out to be a busy day. Lisa and I didn't set off for the bus station until nearly 3. We turned left into the intersection, making our cautious way past the two cars in a just-happened fender bender. We found the bus station - a tiny building with a waiting area. I went to the window. It was closed. A sign in Greek provided indecipherable information. Lisa paced on the sidewalk, berating the airlines and the bus system.
I put on my helpless grandma face and approached an older man in a red plaid shirt. "English?" He shook his head. I pointed at the window, pantomimed lifting a suitcase and pointed at the building. The man shook his head again. I saw another local man. "English?" "A little." I raised my arms in exultation. The man smiled. I said, "What does the sign say." "It says the office closes at 3." It was 3:10. The man added, "Tomorrow is a holiday, so the office will be open on Monday morning."
Now I started to pace. "What can I do?" The man said, "You can come back at 4:30. Someone will be here to open the door."
Lisa was still venting her frustration at the airlines. "They should be delivering that suitcase to our door, TO OUR DOOR! That is terrible customer service!" She had been talking to herself, but now she was addressing the man who was trying to help me.
"Linda, we have things to do at camp. Have Art come back with you at 4:15. Be here in plenty of time because you never know with this Greek system." I thanked my helper as I turned to follow Lisa to our car.
Art and I left camp at 4. The fender bender in the intersection looked just the same except now there was a police car in the intersection as well. We parked just up the street from the bus station and waited. Sure enough, at 4:30 a bus pulled up and a man got out. He came into the waiting area and pointed a remote at the roll-up door. Nothing happened. He pointed again. Nothing happened. He shrugged his shoulders and turned to leave. I said, "My suitcase is in there." He shrugged his shoulders again, walked back to the bus, and it drove off.
I stood on the sidewalk, disbelieving. The older man in the red plaid shirt I'd seen earlier came up and gestured his sympathy. Then he called across the street. "Taxi", and the driver of the second cab at the taxi stand got out of his vehicle and walked across to us. Red Plaid Shirt spoke to Taxi Driver in Greek. Taxi Driver said, "I speak English." I told him my story as Red Plaid Shirt walked away, up the sidewalk. Taxi Driver said, "He is going to the shop up the street for another remote device and also a mechanical device to open the door if the remote device does not work."
Five minutes later, Red Plaid Shirt was back. We went into the waiting room. Red Plaid Shirt pointed the remote. The door cracked open. Pointed the remote, the door closed. Pointed the remote. The door opened a little further. Taxi Driver took the device, jimmied the door a bit, then forced it open manually. I could see my suitcase through the swinging door inside. "Mine", I said. Indeed. my suitcase has a fluorescent green tag that proclaims "Mine!" I retrieved my bag. "Many thanks," I said to Red Plaid Shirt. He smiled and held out his hand. I gave him a hug and kissed him on both cheeks instead. I said to Taxi Driver, "You are a GREAT Taxi Driver!" I took both his hands and said, "Many thanks to you."
Art put the suitcase in the trunk of our car and we returned to the camp.
Lisa was very glad to get the coffee!